Privacy Policy
Your privacy matters to us. Learn how DesignsVault collects, uses, and protects your personal information when you use our services.
Information We Collect
We collect information you provide directly to us when using our website and services, including but not limited to:
Account Information
Name, email address, phone number, company details, and other contact information when you create an account or request services.
Project Details
Information about your projects, requirements, preferences, and specifications that you share during our consultation process.
Communication Records
Records of correspondence, feedback, survey responses, and communications with our team through various channels.
Automatically Collected Information
How We Use Your Information
We use the information we collect to provide, maintain, and improve our design services, communicate with you, and ensure the security of our platform.
Service Delivery
To provide our design services, process your projects, and deliver high-quality creative solutions tailored to your needs and specifications.
Communication
To respond to your inquiries, provide customer support, send project updates, and maintain ongoing communication throughout our partnership.
Analytics & Improvement
To analyze usage patterns, improve our website functionality, optimize user experience, and develop new features and services.
Security & Protection
To protect against fraud, unauthorized access, and other security threats, ensuring the safety of your data and our platform.
Legal Compliance
To comply with applicable laws, regulations, legal processes, and enforce our terms of service and agreements.
Marketing Communications
To send you promotional materials, newsletters, and updates about our services (only with your explicit consent).
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the specific circumstances outlined below.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving clients, provided they agree to keep this information confidential.
Legal Requirements
We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate notice provided.
Data Protection Measures
Encryption
All data transmission is encrypted using SSL/TLS protocols
Access Controls
Strict access controls limit who can view your information
Regular Audits
Security practices are regularly reviewed and updated
Secure Storage
Data is stored on secure servers with multiple layers of protection
Your Privacy Rights
You have important rights regarding your personal information. Learn how to exercise these rights and take control of your data.
Right to Access
You have the right to request access to the personal information we hold about you, including details about how we use and share your data.
Right to Correction
You can request that we correct any inaccurate or incomplete personal information to ensure its accuracy and completeness.
Right to Deletion
You have the right to request the deletion of your personal information under certain circumstances, subject to legal and contractual obligations.
Right to Object
You may object to the processing of your personal information for certain purposes, including marketing communications and data processing activities.
How to Exercise Your Rights
Submit Request
Contact us using the information below with your specific privacy request.
Identity Verification
We'll verify your identity to protect your personal information.
Response & Action
We'll respond to your request within 30 days and take appropriate action.
Data Retention Policy
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
Retention Periods
Account Information
While account is active + 2 years
Project Data
Duration of project + 5 years
Communication Records
3 years from last interaction
Usage Analytics
Anonymized data, 2 years
Legal Compliance
As required by applicable laws
Secure Deletion
When we delete your information, we use industry-standard methods to ensure that the data cannot be recovered or accessed by unauthorized parties.
- Secure database deletion
- File system sanitization
- Backup system cleanup
Anonymization
In some cases, we may anonymize your data for analytical purposes. Anonymized data cannot be linked back to you personally and may be retained indefinitely for research and improvement purposes.
Contact Us About Privacy
If you have any questions about this privacy policy or our privacy practices, please contact us using the information below.
Our Location
Libis Road, Brgy. San Pedro
Puerto Princesa City, Palawan
Philippines
Phone Number
+63 48 434 5866
Business Hours
Mon-Fri: 9:00-18:00
Sat: 10:00-16:00